Privacy Policy

Effective date: 19 May 2026

This Privacy Policy explains how DEN MOBILE collects, uses, stores, and protects personal information when you use our platform, including the website, admin dashboard, Android application, and API services.

1. Introduction

DEN MOBILE and its authorized operators ("we", "our", "us") are committed to protecting your privacy. This Policy applies to company admins, agents, and visitors who interact with DEN MOBILE services.

2. Privacy Statement

• We collect personal data only when there is a lawful and operational need.
• We use technical and organizational safeguards to protect stored data.
• We apply data minimization and retention controls where practical.
• We do not sell personal data.
• We provide clear channels for privacy requests.

3. Definitions

• Personal Data: Information relating to an identified or identifiable person.
• Account: Company/admin/agent access profile within DEN MOBILE systems.
• Services: DEN MOBILE mobile app, web dashboard, API endpoints, and related features.
• User Data: Data uploaded, submitted, generated, or processed by Customer users.

4. How We Collect Personal Data

We collect data through:

• Direct submission (registration, login, support contact, forms).
• Operational usage (API calls, queue actions, tag submissions, dashboard interactions).
• Technical signals (device identifiers, IP, logs, session metadata).
• Authorized integrations and service providers.

5. Categories of Data We Process

• Identity and contact data: name, email, phone, company and user identifiers.
• Account and access data: login credentials, auth tokens, role and session records.
• Device data: device UUID, model details, app version, registration status.
• Operational call data: queue IDs, statuses, outcomes, notes, call duration, timestamps.
• Follow-up and communication workflow data: tags, callback scheduling, WhatsApp message metadata.
• Billing and plan data: subscribed plan, device count, invoice references.
• Support and diagnostics data: error logs, request traces, system events.

6. How We Use Personal Data

• To create and manage customer accounts, users, and devices.
• To authenticate users and enforce session/device security.
• To deliver core features such as auto dialer assignment, tagging, and follow-up lists.
• To run analytics, monitor performance, and improve service reliability.
• To process support requests and communicate operational notices.
• To comply with legal and regulatory obligations.

7. Legal Basis for Processing

Depending on context, we process data under one or more legal bases:

• Performance of contract.
• Legitimate interests (security, fraud prevention, service improvement).
• Consent (where required).
• Compliance with legal obligations.

8. Disclosure of Data

We may disclose data to:

• Infrastructure and service providers acting on our instructions.
• Authorized business operators under strict access controls.
• Government or law enforcement authorities where legally required.

9. International Data Transfers

Some systems or providers may process data across jurisdictions. Where cross-border processing occurs, we apply reasonable safeguards and contractual controls appropriate to risk.

10. Data Retention

We retain data only as long as necessary for service operations, legal compliance, dispute resolution, and security/audit purposes. Retention duration may vary by data type and regulatory requirements.

11. Children's Data

DEN MOBILE is a business platform for organizations and adult users. We do not knowingly target or collect personal data from children for consumer use.

12. Your Privacy Rights

Subject to applicable law, you may request:

• Access to your personal data.
• Correction of inaccurate data.
• Deletion (where legally permitted).
• Restriction or objection to specific processing.
• Data portability where technically feasible.

13. Marketing Communications

You may opt out of marketing communications where available. Service and security notices may still be sent when necessary for account operation.

14. Security Measures

We apply layered security controls including access restrictions, credential protections, logging, and reasonable technical safeguards. No system is completely risk-free, but we continuously improve protection measures.

15. Third-Party Links and Services

Our platform may link to third-party services. Their privacy practices are governed by their own policies, and you should review those independently.

16. Cookies and Similar Technologies

We may use cookies and similar technologies for session handling, performance analysis, and service optimization.

17. Updates to This Policy

We may update this Privacy Policy from time to time for legal, operational, or technical reasons. Updated versions will be posted on this page with the latest effective date.

18. Contact

For privacy requests or questions, contact:
admin@denmobile.sign-up.com.my